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HP e-diagtools 3.5x Manuals
Manuals and User Guides for HP e-diagtools 3.5x. We have
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HP e-diagtools 3.5x manual available for free PDF download: User Manual
HP e-diagtools 3.5x User Manual (82 pages)
HP Brio BA300: Supplementary Guide
Brand:
HP
| Category:
Software
| Size: 0.67 MB
Table of Contents
Table of Contents
7
1 Pre-Boot Diagnostics and BIOS Errors
11
Overview
12
Pre-Boot Audio Signal and Beeps
12
BIOS Error Messages
13
What to Do if You Get a Pre-Boot, BIOS, or E-Diagtools Error
14
Calling Your Support Provider
14
Troubleshooting the Error Yourself
14
E-Diagtools Online Troubleshooting
15
2 Starting E-Diagtools
17
Before Starting E-Diagtools
18
Starting E-Diagtools from the Utility Partition on Your Hard Disk
19
Option 1: Starting E-Diagtools on New HP Business Pcs
19
Option 2: Starting E-Diagtools on Other HP Computers (Including HP Notebook Pcs)
22
If You Are Unable to Start E-Diagtools from the Hard Disk
23
Starting E-Diagtools from a CD-ROM
23
Which CD-ROM to Use
23
How to Start E-Diagtools
23
The E-Diagtools Main Menu
25
Help
25
Update BIOS (When Available)
25
Update BIOS, Clearing Its Settings (When Available)
25
Run E-Diagtools
26
Support Ticket (When Available)
27
Select Language
27
Exit
27
3 Updating the BIOS and Sending the Support Ticket
29
Overview of E-Diagtools E-Features
30
HP Business Pcs and HP Workstations
30
HP Notebook Pcs
30
Basic to Intermediate Users: Setting up the E-Features
31
Before You Begin
31
Step 1: Open the E-Diagtools Networking Parameters Screen
32
Step 2: Set the BIOS Update Parameters
32
Step 3: Set the Parameters for Sending the Support Ticket
33
Step 4: Save the Parameters
33
Advanced Users: Setting up the E-Features
34
Before You Begin
34
Step 1: Open the E-Diagtools Networking Parameters Screen
34
Step 2: Enter the Basic Network Parameters or Set to DHCP
35
Step 3: Set the BIOS Update Parameters
35
Step 4: Set the Parameters for Sending the Support Ticket
36
Step 5: Save the Parameters
36
HP Toptools
36
Information about the LAN Configuration Agent
37
Updating the BIOS
38
How to Update the BIOS
38
Sending the Support Ticket
40
How to Send the Support Ticket
40
4 E-Diagtools Hardware Detection
43
Overview of Hardware Detection
44
Hardware Detection Results
45
If a Component Is Not Detected
46
5 E-Diagtools Basic System Test
47
Overview of the Basic System Test
48
How to Run the Basic System Test
48
Test Result: PASSED
50
Test Result: WARNING or FAILED
51
Important Recommendation
52
What Is Tested
53
6 Advanced System Tests
55
Overview of the Advanced System Tests
56
How to Enter the Advanced System Tests
56
How to Run an Advanced System Test
57
Test Result: PASSED
59
Test Result: WARNING or FAILED
60
Important Recommendation
61
7 The Support Ticket
63
What Is the Support Ticket
64
Using the Support Ticket Functions
65
Accessing the Support Ticket Screen
65
Performing Actions in the Support Ticket Screen
66
8 E-Diagtools for Windows
67
What Is E-Diagtools for Windows
68
E-Diagtools for Windows" Commands
70
Support Ticket
70
BIOS Options
71
Download and Update
71
Connection Parameters
72
Info
74
9 HP Customer Care Service and Support
75
Your HP Authorized Reseller
76
Hewlett-Packard Support and Information Services
76
HP Customer Care Center Phone Numbers
77
Glossary
79
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