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e-diagtools 4.0
HP e-diagtools 4.0 Manuals
Manuals and User Guides for HP e-diagtools 4.0. We have
2
HP e-diagtools 4.0 manuals available for free PDF download: User Manual, Administrator's Manual
HP e-diagtools 4.0 User Manual (74 pages)
HP Evo D310 Micro-Desktop: Supplementary Guide
Brand:
HP
| Category:
Software
| Size: 1.89 MB
Table of Contents
Table of Contents
9
1 Pre-Boot Diagnostics and BIOS Errors
13
Overview
14
Pre-Boot Audio Signal and Beeps
14
BIOS Error Messages
15
What to Do if You Get a Pre-Boot, BIOS, or E-Diagtools Error
16
Calling Your Support Provider
16
Troubleshooting the Error Yourself
16
E-Diagtools Online Troubleshooting
17
2 Starting E-Diagtools
19
Before Starting E-Diagtools
20
Starting E-Diagtools from the Hard Disk
21
Option 1: Starting E-Diagtools on HP Compaq Business Pcs
21
Option 2: Starting E-Diagtools on HP Notebook Pcs
23
Starting E-Diagtools from CD-ROM
24
Which CD-ROM to Use
24
How to Start E-Diagtools from CD-ROM
24
The E-Diagtools Main Menu
26
F1 ? (Help)
26
Run E-Diagtools
26
Hot Key for Advanced System Tests
26
Exit
27
Support Ticket (When Available)
27
Select Language
27
3 E-Diagtools Hardware Detection
29
Overview of Hardware Detection
30
Hardware Detection Results
31
If a Component Is Not Detected
32
4 E-Diagtools Basic System Test
33
Overview of the Basic System Test
34
How to Run the Basic System Test
34
Test Result: PASSED
36
Test Result: WARNING or FAILED
37
Important Recommendation
37
What Is Tested
39
5 Advanced System Tests
41
Overview of the Advanced System Tests
42
How to Enter the Advanced System Tests
42
How to Run an Advanced System Test
43
Test Result: PASSED
43
Test Result: WARNING or FAILED
43
Important Recommendation
43
6 The Support Ticket
45
What Is the Support Ticket
46
Some Features
46
The E-Diagtools Support Ticket Screen
47
Accessing the Support Ticket Screen
47
Performing Actions in the E-Diagtools Support Ticket Screen
48
Retrieving the Support Ticket from Windows
48
7 E-Diagtools for Windows (Notebook Pcs Only)
49
What Is E-Diagtools for Windows
50
E-Diagtools for Windows" Commands
52
Support Ticket
52
BIOS Options
53
Download and Update
53
Connection Parameters
54
Info
56
8 The HP Protected Partition
57
What Is the HP Protected Partition
58
Properties of the HP Protected Partition
58
Benefits of the HP Protected Partition
59
Updating the HP Protected Partition
60
Recreating the Protected Partition
60
9 Support Solutions and Troubleshooting
61
Software Components in and Around the E-Diagtools Solution
62
10 Virtual Call Assistant
63
What Is the Virtual Call Assistant
64
How It Works
64
How to Use the VCA
66
VCA Availability
66
11 HP Customer Care Service and Support
67
Your HP Authorized Reseller
68
Hewlett-Packard Support and Information Services
68
HP Customer Care Center Phone Numbers
69
Glossary
71
HP e-diagtools 4.0 Administrator's Manual (28 pages)
HP E-PC 40: Supplementary Guide
Brand:
HP
| Category:
Desktop
| Size: 0.2 MB
Table of Contents
This Manual
3
Hp Pc Image Engineer Products
4
Table of Contents
7
1 Preliminary Information
9
Overview of the Library Contents
10
Language Versions
10
LAN Card Drivers and Network Protocols
10
System Requirements
11
Maintaining Your Own Up-To-Date Image Library & Diagnostics CD-ROM
13
2 Using the Automatic Installation Packages
15
What Are the Automatic Installation Packages
16
How to Perform a Complete Installation Locally
16
How to Install Individual Components Locally
17
Troubleshooting
17
How to Install Components Remotely
18
3 Microsoft SMS
19
What Is Microsoft SMS
20
What Is an SMS Package
21
The HP Image Library SMS 2.0 Packages
21
How to Use the Image Library with Microsoft SMS
22
How to Update the Required Client Pcs
23
4 Support
25
Obtaining the Latest Versions of Drivers and Utilities
26
Additional Information and Support
26
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