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HP ProLiant Gen9 Manuals
Manuals and User Guides for HP ProLiant Gen9. We have
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HP ProLiant Gen9 manuals available for free PDF download: Troubleshooting Manual, User Manual
HP ProLiant Gen9 Troubleshooting Manual (410 pages)
Brand:
HP
| Category:
Server
| Size: 2.42 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
3
Introduction
8
Overview
8
Troubleshooting Resources
8
A
9
ADU Error Messages
9
Introduction to ADU Error Messages
9
Accelerator Error Log
9
Array Accelerator Battery Pack X Not Fully Charged
12
Board in Use by Expand Operation
12
Board Not Attached
12
Cache Has Been Disabled Because Adg Enabler Dongle Is Broken or Missing
12
Configuration Signature Is Zero
13
Configuration Signature Mismatch
13
Controller Communication Failure Occurred
13
Controller Firmware Needs Upgrading
13
Controller Is Not Configured
13
Controller Restarted with a Signature of Zero
14
Disable Command Issued
14
Drive Monitoring Features Are Unobtainable
16
Drive Monitoring Is Not Enabled for Scsi Port X Drive ID y
16
Drive X Indicates Position y
16
Duplicate Write Memory Error
16
Error Occurred Reading Ris Copy from Scsi Port X Drive ID
16
Identify Logical Drive Data DID Not Match with Nvram
17
Insufficient Adapter Resources
17
Logical Drive X Failed Due to Cache Error
17
Mirror Data Miscompare
19
No Configuration for Array Accelerator Board
19
One or more Drives Is Unable to Support Redundant Controller Operation
19
Other Controller Indicates Different Hardware Model
20
Other Controller Indicates Different Firmware Version
20
Other Controller Indicates Different Cache Size
20
Processor Reduced Power Mode Enabled in Rbsu
20
Ris Copies between Drives Do Not Match
21
Set Configuration Command Issued
22
Soft Firmware Upgrade Required
22
Storage Enclosure on Scsi Bus X Indicated a Door Alert
23
Storage Enclosure on Scsi Bus X Indicated a Power Supply Failure
23
Storage Enclosure on Scsi Bus X Indicated an Overheated Condition
23
Storage Enclosure on Scsi Bus X Is Unsupported with Its Current Firmware Version
23
Storage Enclosure on Scsi Bus X Indicated that the Fan Failed
23
Storage Enclosure on Scsi Bus X Indicated that the Fan Is Degraded
23
Storage Enclosure on Scsi Bus X Indicated that the Fan Module Is Unplugged
24
System Board Is Unable to Identify Which Slots the Controllers Are in
26
The Redundant Controllers Installed Are Not the same Model
26
Unknown Disable Code
27
Unrecoverable Read Error
27
Warning Bit Detected
27
Write Memory Error
28
Wrong Accelerator
28
ADU Version 8.0 through 8.28 Error Messages
29
POST Error Messages and Beep Codes
39
Introduction to POST Error Messages
39
Non-Numeric Messages or Beeps Only
39
Fatal Dma Error
40
Fatal Express Port Error
40
Fatal Global Protocol Error
41
Fatal Hub Link Error
41
High Temperature Condition Detected by Processor X
41
Ilo Generated Nmi
42
Network Server Mode Active and no Keyboard Attached
43
No Floppy Drive Present
44
Power Supply Solution Not Fully Redundant
45
Processor X Unsupported Wattage
45
This DIMM Does Not Support Thermal Monitoring
46
Unsupported Pci Card Detected Remove Pci Card from Slot
47
100 Series
49
Rom Error
49
System Board Failure
49
Asr Timer Failure
50
Series
51
Invalid Lockstep Memory Configuration
53
229-234 DIMM Configuration Error
55
Expansion Card
57
The User
59
292-299 Error
62
300 Series
63
400 Series
65
1100 Series
66
1600 Series
67
1700 Series
71
Slot X Drive Array Controller Failure
84
Slot X Drive Array Reports Incorrect Drive Replacement
87
1800 Series
90
Event List Error Messages
94
Introduction to Event List Error Messages
94
A CPU Power Module (System Board, Socket X)
94
ASR Lockup Detected: Cause
94
Automatic Operating System Shutdown Initiated Due to Fan Failure
95
Automatic Operating System Shutdown Initiated Due to Overheat Condition
95
Blue Screen Trap: Cause [NT]
95
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)
95
EISA Expansion Bus Master Timeout (Slot X)
95
PCI Bus Error (Slot X, Bus Y, Device Z, Function X)
95
Processor Correctable Error Threshold Passed (Slot X, Socket Y)
96
Processor Uncorrectable Internal Error (Slot X, Socket Y)
96
Real-Time Clock Battery Failing
96
System AC Power Overload (Power Supply X)
96
System AC Power Problem (Power Supply X)
96
System Fan Failure (Fan X, Location)
96
System Fans Not Redundant
97
System Overheating (Zone X, Location)
97
System Power Supplies Not Redundant
97
System Power Supply Failure (Power Supply X)
97
Unrecoverable Host Bus Data Parity Error
97
Uncorrectable Memory Error (Slot X, Memory Module Y)
97
Windows® Event Log Processor Error Codes
97
Message ID: 4137
97
Message ID: 4140
98
Message ID: 4141
98
Message ID: 4169
98
Message ID: 4190
98
HP Proliant Gen9 Power Fault Leds
100
Power Fault Leds
100
HP Smart Array Errors
101
Controller Runtime Leds
101
P440Ar Controller Leds
101
P440 Controller Leds
102
P441 Controller Leds
103
P840 Controller Leds
104
Cache Module Leds
105
Smart Array Windows Event Log Messages
106
Message Identifiers 24578-24599
106
Message Identifiers 24600-24624
115
Message Identifiers 24625-24649
120
Message Identifiers 24650-24674
123
Message Identifiers 24675-24699
127
Message Identifiers 24700-24724
131
Message Identifiers 24725-24749
139
Message Identifiers 24750-24774
144
Message Identifiers 24775-24799
149
Message Identifiers 24800-24808
156
Smart Array Windows Driver Errors
157
HP Onboard Administrator Errors
159
Onboard Administrator Error Messages
159
Syslog Messages
175
Alertmail Log Messages
175
Authentication and Startup Log Messages
175
CGI Log Messages
176
CLI Log Messages
176
Interconnect Bay Log Messages
176
DHCP Log Messages
177
Enclosure-Link Log Messages
178
Non-Volatile Configuration Log Messages
179
Firmware Flash Log Messages
181
Flash Certificate, Configuration, and Storage Log Messages
181
DNS Network Configuration Log Messages
183
LCD Log Messages
184
Operational Log Messages
185
Linux Log Messages
193
Management Log Messages
193
OA Internal Log Messages
200
LDAP Log Messages
201
Redundancy Log Messages
201
SSO Log Messages
202
Two-Factor Log Messages
203
FIPS Log Messages
203
VLAN Log Messages
204
Onboard Administrator SNMP Traps
204
Enclosure Event Notifications
205
Command Line Event Notifications
205
HP Virtual Connect Errors
208
SNMP Overview
208
SNMP Traps
209
VC Module Mib Traps
211
Virtual Connect Manager Syslog Events
216
Domain Events (1000-1999)
217
VCM-Oa Communication down
217
Domain State Failed
218
Domain State Profile_Failed
218
Domain State No_Comm
218
Enclosure Events (2000-2999)
219
Enclosure Import Failed
219
Enclosure State No_Comm
219
Enclosure State Failed
220
Ethernet Module Events (3000-3999)
221
Enet Module Oa Cpu Fault Event
221
Enet Module State Failed
221
Enet Module State Incompatible
221
Enet Module State Missing
222
Enet Module State No_Comm
223
Enet Module Ip Is
223
FC Module Events (4000-4999)
224
Fc Module Oa Cpu Fault Event
224
Fc Module State Failed
224
Fc Module State Incompatible
224
Server Events (5000-5999)
225
Fc Module State Is No_Comm
225
Server Oa Fault Event
225
Server State Failed
226
Server State Incompatible
226
Server State Is No_Comm
226
Profile Events (6000-6999)
227
Profile State Failed
227
Ethernet Network Events (7000-7999)
229
FC Fabric Events (8000-8999)
229
Enet Network State Failed
229
Enet Network State Disabled
229
Fc Fabric State Failed
229
Unknown Module Events (9000-9999)
230
Unknown Module State Failed
230
Unknown Module State Incompatible
230
Unknown Module State No_Comm
230
Enet Uplinkset Events (17000-17999)
231
Enet Uplinkset State Failed
231
Enet Uplinkset State Is Disabled
231
HPRCU Errors
232
HPRCU Return Codes
232
CONREP Errors
233
Using CONREP
233
CONREP Return Codes
233
CONREP Screen Output
234
HP Ilo Errors
235
Ilo Overview
235
Ilo POST LED Indicators
235
Event Log Entries
235
RIBCL Messages
238
Hardware and Software Link-Related Issues
243
Login Issues
243
Login Name and Password Not Accepted
243
Directory User Premature Logout
243
Ilo Management Port Not Accessible by Name
244
Ilo RBSU Unavailable after Ilo and Server Reset
244
Unable to Access the Login Page
244
Unable to Return to Login Page after an Ilo Flash or Reset
244
Unable to Access Virtual Media or Graphical Remote Console
245
Unable to Connect to Ilo after Changing Network Settings
245
Unable to Connect to the Ilo Processor through the NIC
245
Unable to Log in to Ilo after Installing the Ilo Certificate
245
Unable to Connect to the Ilo IP Address
246
Blocked Ilo Ports
246
Troubleshooting Alert and Trap Issues
246
Unable to Receive HP SIM Alarms (SNMP Traps) from Ilo
246
Unable to Login with Emergency Access
246
Incorrect Authentication Code
247
Troubleshooting Directory Issues
247
Activex Controls Are Enabled and I See a Prompt, but the Domain/Name Login Format Does Not Work
247
User Contexts Do Not Appear to Work
247
Directory User Does Not Logout after the Directory Timeout Has Expired
247
Troubleshooting Remote Console Issues
248
Remote Console Applet Has a Red X When Running Linux Client Browser
248
Unable to Navigate the Single Cursor of the Remote Console to Corners of the Remote
248
Remote Console Text Window Not Updating Properly
248
Monitor Problems in IRC or Java Remote Console
249
Mouse/Keyboard Not Working in IRC or Java Remote Console
249
IRC Sends Characters Continuously after Switching Windows
249
Java Remote Console Does Not Display the Correct Floppy and USB-Key Device
249
Caps Lock Goes out of Synch between Ilo and a Java Remote Console Session
251
Num Lock Goes out of Synch between Ilo and a Multi-User IRC Session
251
Session Leader Does Not Receive Connection Request When IRC Is in Replay Mode
251
Keyboard LED Does Not Display Correctly
252
Inactive IRC
252
IRC Failed to Connect to Server Error Message
252
Troubleshooting SSH Issues
252
Initial Putty Input Slow
253
Putty Client Unresponsive with Shared Network Port
253
SSH Text Support from a Remote Console Session
253
Troubleshooting Video and Monitor Issues
253
User Interface Does Not Display Correctly
253
Troubleshooting Virtual Media Issues
253
Virtual Floppy Media Applet Is Unresponsive
253
Troubleshooting Remote Text Console Issues
254
Unable to View the Linux Installer in the Text Console
254
Unable to Pass Data through an SSH Terminal
254
Troubleshooting Miscellaneous Issues
254
Cookie Sharing between Browser Instances and Ilo
254
Unable to Get SNMP Information from HP SIM
256
Unable to Upgrade Ilo Firmware
256
Ilo Network Failed Flash Recovery
257
Issues Generating a Keytab Using Ktpass.exe
258
Testing SSL
258
File Not Present after Copy through IRC Virtual Drives to USB Key
259
Resetting Ilo
259
Server Name Still Present after ERASE Utility Is Executed
260
Troubleshooting a Remote Host
260
Microsoft Windows Event ID and SNMP Traps
261
Event Log Messages Associated with SNMP Traps
261
Windows NT® Event Log Format
261
Agent Descriptions
261
Foundation Agents
262
Event Identifiers 1105-1808
262
Event Identifiers 2048-2359
271
Event Identifiers 3072-3876
274
Event Identifiers 4352-4626
278
Storage Agents
281
Event Identifiers 256-774
281
Event Identifiers 1061-1098
284
Event Identifiers 1101-1199
291
Event Identifiers 1200-1294
317
Event Identifiers 1343-4613
335
Server Agents
339
Event Identifiers 256-1024
339
Event Identifiers 1025-1092
342
Event Identifiers 1103-1183
351
Event Identifiers 1539-3352
385
Event Identifiers 5632-5684
387
NIC Agents
389
Event Identifiers 256-299
389
Event Identifiers 300-1293
393
Support and Other Resources
399
Before You Contact HP
399
HP Contact Information
399
Acronyms and Abbreviations
400
Documentation Feedback
404
Index
405
HP ProLiant Gen9 User Manual (91 pages)
Brand:
HP
| Category:
Server
| Size: 6.97 MB
Table of Contents
Table of Contents
3
1 Introduction
5
Overview
5
Navigating Intelligent Provisioning
7
2 Completing Initial Configuration and Registration Tasks
8
Step 1: Setting Intelligent Provisioning Preferences
8
Step 2: Activating Intelligent Provisioning
10
Step 3: Registering for Insight Remote Support
10
HP Remote Support
11
Data Collected by Insight Remote Support
12
Using Insight Remote Support with HP Proactive Care Service
13
Prerequisites
13
Registering for Insight Online Direct Connect
14
Registering for Insight Remote Support Central Connect
16
Registering for Insight Remote Support after the Initial Configuration and Registration Tasks
18
Reinstalling Intelligent Provisioning
18
3 Configuring the Server and Installing an os
20
Available Install Methods, Source Media Types, and Formats Supported for each os Family
20
Using an HP SD Card as a Boot Device
21
Step 1: Hardware Settings
21
Step 2: os Selection
23
Step 3: os Information
27
OS Information Required for Recommended Installations
27
HP Storevirtual VSA (Virtual Storage Appliance) Software
27
Deploying HP Storevirtual VSA
28
Entering VSA Contact Information
29
Completing VSA Deployment
29
OS Information Required for Customized Installations
29
Step 4: Review
31
Checking Installation Parameters
31
Enabling the VID
32
4 Performing Maintenance
33
Downloading Active Health System Data
33
Updating Firmware
35
Determining the Installed Intelligent Provisioning Version
35
Updating Intelligent Provisioning and Component Firmware
35
Setting Intelligent Provisioning Preferences
36
Using Deployment Settings
37
Creating a Deployment Settings Package
38
Using a Deployment Settings Package to Configure a Single Server
38
Performing Deployment Settings Package-Level Actions
39
Entering or Changing Individual Settings for a Deployment Settings Package
40
Entering Version Information
41
Entering Firmware Update Settings
41
Entering Array Configuration Settings
41
Entering Operating System Information
41
Entering Remote Support Information
42
Entering ROM Settings
43
Entering System Options
43
Using HP Smart Storage Administrator (HP SSA)
43
Configuration
45
Diagnostics/Smartssd
45
Using HP Insight Diagnostics
46
Using Quick Configs
47
Intelligent Provisioning Quick Configs Settings and Corresponding UEFI System Utilities Settings
48
Using Ilo Configuration Utility
49
Viewing Ilo Summary Information
49
Editing Ilo Access Settings
50
Editing Ilo Management Settings
55
Modifying Network Settings
58
Editing User Administration
64
Resetting Ilo
67
Using HP Insight Remote Support
68
Unregistering from Insight Remote Support
69
Unregistering from Insight Online Direct Connect
69
Unregistering from Insight Remote Support Central Connect
69
Editing the Web Proxy Settings
70
Using License Management
70
Using the Erase Utility
71
Using Secure Erase
72
5 Advanced Topics
73
Using a Provided Script to Create an Intelligent Provisioning Update Mirror
73
Creating an Intelligent Provisioning Update Mirror
73
Using the HP USB Key Utility
76
6 Troubleshooting
81
Troubleshooting Overview
81
Troubleshooting General Issues
81
UEFI Boot Mode Failures Caused by Unsupported Option Cards
81
Troubleshooting Windows-Specific Issues
82
Troubleshooting Linux-Specific Issues
82
Troubleshooting Vmware-Specific Issues
83
Customer Advisories
84
7 Support and Other Resources
85
Contacting HP
85
Access to HP Support Materials
85
HP Insight Remote Support
85
Related Information
85
Websites
86
Typographic Conventions
86
8 Documentation Feedback
87
Glossary
88
Index
90
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