Octel Octel 200 Manuals

Manuals and User Guides for Octel Octel 200. We have 1 Octel Octel 200 manual available for free PDF download: Installation And Maintenance Manual

Octel Octel 200 Installation And Maintenance Manual

Octel Octel 200 Installation And Maintenance Manual (668 pages)

Message Servers; Serenade 2.0 and Serenade 3.0

Brand: Octel | Category: Server | Size: 2.91 MB

Table of Contents

Octel Overture 200/300 Installation and Maintenance Manual Installation & Maintenance Volume

11
- Compliance Statements
  3
- System Parameters
  6
- Table of Contents
  11
- Hardware
  15
1 Install

27
- Chapter 1 INSTALL
  
  27
2 Hardware

63
- Hardware
  73
  - Octel Overture 200/300 Cabinets
    73
  - Other Components
    75
  - Octel Overture 200 Cabinet
    76
- Octel Overture 200 Cabinet, Inside Front View
  77
- Octel Overture 200 Cabinet, Inside Rear View
  79
  - Octel Overture 300 Cabinet
    82
- Octel Overture 300 Cabinet, Inside Front View
  83
- Octel Overture 300 Cabinet, Rear View
  84
- Octel Overture 300 Cabinet, Inside Rear View
  85
  - Subsystem Configurations
    86
  - Line Interface Cards
    90
  - Power Supply Unit (PSU)
    90
  - Motherboard
    90
  - Telemarketing Line Card (TLC)
    91
  - Direct Access Card (DAC)
    91
  - Entryworks ACP Card
    91
  - LAN Card
    92
  - Integration Cards
    92
  - Voice Control Unit (VCU)
    93
  - Central Processing Unit (CPU)
    94
  - Option Control Chip (Occ)
    96
  - Works for Serenade Hard Disk
    97
  - Octel Overture 300 Load/Backup Device
    97
  - Hard Disk Drives
    97
3 Preparing the Phone System

99
- Chapter 3 Preparing the Phone System
  
  101
  - How the Octel Overture 200/300 Works with the Phone System
    101
    
    Interfaced Installations
    101
    
    Integrated Installations
    102
    
    Answering Incoming Calls
    103
    
    Acting as a Message Center
    104
    
    Using the DID/E&M Trunk Interface
    104
  - Determining Necessary Changes
    105
  - Changes to Central Office Trunking
    106
    
    Additional Trunking
    106
    
    DID Trunks: Using the DID/E&M Trunk Interface
    106
    
    Splitting Trunk Groups
    106
    
    Ordering PE Trunking Changes
    107
  - Phone System Configuration
    108
    
    Port Extensions
    108
    
    Called Extensions
    109
    
    Trunk Redirection
    109
    
    Trunks
    109
    
    Ordering Phone System Changes
    110
    
    Trunk Selection
    110
  - Implementing the Octel Overture 200/300 on Pbxs Without DIL Feature
    112
    
    Arrange for Trunks to Call Divert to the Octel Overture 200/300 Ports
    113
    
    Place the Console in Night Mode
    113
    
    Upgrade the PBX to a Feature Package Offering the DIL Feature
    113
    
    Use DID Numbers
    113
4 Installation

115
- Chapter 4 Installation
  
  119
  - Receiving the Equipment
    119
    
    Inspecting for Shipping Damage
    119
    
    Unpacking the Cabinet
    119
    
    Reshipping
    120
    
    Moving the Equipment On-Site
    121
  - Installation Requirements
    122
    
    Power Requirements
    122
    
    Site Requirements
    122
    
    Isolation Transformer
    127
    
    Installing the Octel Overture 200/300 with -48-VDC Power Supply Unit
    128
    
    Uninterruptible Power Supply
    128
    
    Installation Procedure
    129
    
    Cabinet Requirements
    132
    
    Distributor-Supplied Equipment
    132
  - PBX Preparation
    133
  - Terminal Communications
    134
    
    Cable Connections between the RS-232C Terminal and the Octel Overture 200/300
    134
    
    Compatible Terminals
    134
    
    Terminal/Teleprinter Installation
    134
    
    Connections between an External Modem and the Octel Overture 200/300
    135
    
    Connecting to the Internal Modem
    137
  - Pin Assignments for Message Server Cards and Ports
    139
    
    Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card
    140
    
    Eight-Port Line-Interface Card and Telemarketing Line Card
    141
    
    12-Port International Line-Interface Card
    143
    
    DTIC Pin Assignment
    144
    
    Northern Telecom SL-1 Integration Card
    145
    
    AT&T Integration Card (ATTIC)
    146
    
    Serial Integration Card for the Meridian 1 (SIC8)
    147
    
    APIC Integration Card
    148
    
    SIC8 I/O Panel Pinouts
    149
    
    Direct-Access Card (DAC)
    150
    
    Direct-Access Card I/O Panel DP EXT Connector
    151
    
    Direct-Access Card I/O Panel Power Connector
    151
    
    External Alarm Port
    152
  - Communicating with the Message Server
    153
    
    Local Access
    153
    
    Automatic Terminal Logout
    154
    
    Remote Access
    154
  - Octel Overture 200/300 Hardware Installation
    155
    
    Measuring D.C. Voltages
    155
    
    Powering up
    155
    
    Connecting the Terminal
    156
    
    Starting up the System
    156
  - Rack Mount Installation, Octel Overture 300
    158
    
    Rack Mount Installation, Octel Overture
    158
    
    Installation
    159
    
    Preinstallation
    159
    
    Removal
    160
  - Software Installation
    162
    
    Using INSTALL - Entering the Configuration Database
    162
    
    Using UPDATE
    162
  - Connecting the Phone System to the Octel Overture 200/300
    163
    
    Connecting the Phone System to the Octel Overture
    163
    
    Connection Overview
    163
    
    Verifying the Equipment
    163
    
    Connector Blocks
    164
    
    Wiring
    165
  - 4.11 Octel Overture 200/300 Testing
    168
  - 4.12 Testing the Installation and Telephone Changes
    176
5 Reports

179
- Chapter 5 Reports
  
  183
  - Overview
    183
  - Listing and Clearing Reports
    184
    
    Listing a Report
    184
    
    Listing User Statistics (Selections 3 Or)
    185
    
    Clearing a Report
    186
  - System Performance Report
    187
    
    Call Summary
    189
    
    Message Summary
    193
    
    Disk Usage
    194
    
    Digital Network Performance Report
    195
    
    Lan Connections
    197
  - Network Traffic Report
    198
    
    Message Delivery
    199
    
    To Location
    199
    
    Feature Use Totals
    200
    
    Names Directory
    200
    
    Network Access Totals
    200
    
    Digital Network Traffic Report
    201
    
    Other Digital Network Information
    202
  - User Message Statistics
    203
    
    Messaging Statistics
    203
  - User Calling Statistics
    205
    
    Call Processing Statistics
    205
  - Disk Usage Report
    207
    
    Total System Message Storage
    207
    
    Storage Capacity Based on Message Type
    208
    
    Total of Minutes
    208
  - Port Statistics
    209
    
    Individual Port Statistics
    211
    
    Port Group Statistics
    211
    
    All Port Statistics
    212
  - Mailbox Usage
    213
  - 5.10 User Status Detail
    214
  - 5.11 Integration Calling Statistics
    215
  - User Status Detail
    215
  - System Performance by COS
    215
  - 5.12 System Performance by Cos
    217
    
    Caller's Initial Action
    217
    
    Subsequent Actions
    219
6 Maintenance Commands

221
- Maintenance Commands
  223
- Chapter 6 Maintenance Commands
  
  231
  - Command Summary
    231
    
    List Commands
    231
    
    Clear Commands
    233
    
    Test Commands
    234
    
    System Service Mode Commands
    236
    
    Miscellaneous Commands
    238
  - Diagnostics
    247
    
    Mailbox Configuration Status
    247
    
    Message Status
    249
    
    Network Diagnostics
    250
    
    Lan Status
    253
    
    Port Configuration Status
    257
    
    Floppy-Disk-Drive Diagnostics
    258
    
    Port Mapping Status
    258
    
    Hard-Disk-Drive Diagnostics (Dex)
    259
    
    Disk Information Status (L Dmap)
    261
    
    Line-Interface-Card Diagnostics
    262
    
    Update Integration
    263
    
    Port Status
    264
    
    Alarm Test
    267
    
    System Forwarding
    269
    
    System Initialization
    269
    
    List Features
    270
    
    System Status
    270
  - Application Delays
    273
    
    How Tones Are Recognized
    273
    
    How to Modify Application Delays
    275
    
    Modifiable Application-Delay Indexes
    277
    
    Using Update to Modify Application Delays
    284
  - Message Block and Message Purge
    286
    
    Marking a Message Unplayable
    286
    
    MPURGE Command Usage
    288
7 Log Commands

291
- Log Commands
  293
- LOG Command
  295
  - Log Options
    296
- Call Processing Trace (CPT)
  299
- Call Detail Record Log
  316
  - Configuring the CDR Log
    320
  - Displaying Call Detail Records
    323
  - Setting Display Specifications
    324
  - Display Filters
    327
  - CDR Size by Transaction Type
    330
  - Examples of Various Cdr Log Screens
    331
- Namesend Activity Trace Log
  334
- Moves, Add, and Changes Log
  337
- Moves, Adds, and Changes Log
  337
  - Types of Configuration Table Entries Logged
    337
  - Class of Service
    338
  - User Table
    340
- Server Activity Trace Log
  344
- Appendix Acall-Processing Trace Activities
  
  353
  - Chapter 8 System Errors and Traffic Pegs
    
    367
    
    Boot ROM Diagnostics
    371
    
    Hardware Errors
    374
    
    Traffic Peg Count Table
    407
9 Hardware Replacement

431
- Chapter 9 Hardware Replacement
  
  431
  - Hardware Replacement
    432
    
    Hardware Maintenance and Diagrams
    433
    
    Preventive Maintenance
    433
  - Octel Overture 200 Diagrams
    434
  - Octel Overture 300 Diagrams
    439
    
    Hardware Replacement Guidelines
    444
    
    Printed Circuit Assembly (Pca) Replacement
    444
  - Line Interface Card Replacement
    446
  - Integration Card Replacement
    447
  - Local Area Network (Lan) Card Replacement
    449
  - Dtic Replacement
    451
    
    Fax Application Processor
    456
  - Hard-Disk-Drive Replacement
    457
  - Octel Overture 300 Floppy-Disk-Drive Replacement
    460
  - Power Supply Unit Replacement
    462
    
    Removing the Power Supply Unit
    463
    
    Installing the Power Supply Unit
    464
  - Octel Overture 200 Fan Panel Assembly
    465
  - Octel Overture 300 Fan Tray Replacement
    466
  - Air Filter Cleaning
    467
    
    Installing the Air Filter
    468
  - Octel Overture 300 Disk-Drive Backplane Replacement
    478
  - Octel Overture 300 Load Resistor Assembly Replacement
    480
  - Octel Overture 300 Power-Filter Assembly
    482
  - Ac-To-DC Power-Supply Conversion
    483
  - Option Control Chip Replacement
    485
    
    Option Control Chip (OCC)
    486
    
    Message Server Assembly Descriptions and Part Numbers
    488
  - Octel Overture 200/300 Assemblies
    489
- Chapter 10 Digital Trunk Interface Card (DTIC)
  
  491
  - Overview
    491
  - 10.1 Digital Trunk Interface Card (Dtic) Overview
    493
    
    Dtic Hardware
    493
  - 10.2 How to Configure the Dtic
    495
    
    Lsp Table
    496
  - 10.3 Troubleshooting and Maintenance
    502
    
    Dtic Not up
    503
    
    Call into System, Phone Rings but Is Never Answered
    511
    
    Modem Connection Has Garbage Characters
    511
    
    Ports on the Dtic Configured for Ringing but Do Not Answer Calls
    511
    
    System Answers but Pops or Buzzes
    511
    
    System Answers but Voice Quality Is Poor
    511
    
    Dtic Still Does Not Operate Correctly
    512
- Chapter 11 LAN Card
  
  513
  - Installing and Configuring the LAN Card
    513
  - Testing the LAN Card
    513
  - 11.1 Overview
    517
  - 11.2 Installing and Configuring the Lan Card
    518
    
    Lan Card Installation
    521
  - 11.3 Testing the Lan Card
    522
  - 11.4 Taking the Lan Card out of Service
    526
    
    When to Use Courtesy down
    526
    
    Effect of Pressing the Escape Key
    528
- Appendix Ainternet Addressing
  
  529
  - Subnet Addressing
    531
- Appendix B Simple Network Management Protocol (SNMP)
  
  536
  - Configuring Snmp
    541
- Appendix Coctel Private Mib
  
  547
  - Chapter 12 Procedures
    
    561
    
    Floppy Diskette Backup Procedures
    561
    
    Floppy Diskette Restore Procedures
    561
    
    Electronic Feature Delivery
    565
    
    Optional Software
    566
    
    12.2 Floppy Diskette Backup Procedures
    567
    
    Backing up All Names
    570
    
    Backing up Local Names
    572
    
    Backing up Network Names
    574
    
    Backing up Greetings by Cos
    576
    
    Backing up a Single Greeting
    578
    
    Backing up a Scripted or Sequential Mailbox
    580
    
    Backing up All Personal Distribution List Names
    582
    
    Backing up Language Prompts
    584
    
    12.3 Floppy Diskette Restore Procedures
    586
    
    Restoring All Names
    589
    
    Restoring Local Names
    591
    
    Restoring a Name to a Different Mailbox
    593
    
    Restoring Network Names
    595
    
    Restoring a Single Greeting
    597
    
    Restoring a Greeting to a Different Mailbox
    598
    
    Restoring a Scripted or Sequential Mailbox
    599
    
    Restoring All Personal Distribution List Names
    600
    
    Restoring Language Prompts
    601
    
    12.4 Floppy Directory
    603
    
    12.5 Errors
    604
    
    Hard Disk Procedures
    605
    
    Hard Disk Add
    609
    
    Hard Disk Copy
    612
    
    Hard Disk Remove
    615
    
    Hard Disk Replace
    618
    
    Hard Disk Restore
    622
    
    12.7 Adding Languages
    635
    
    Upgrade Languages
    636
    
    Adding Language Prompts
    640

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